Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

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Dynamics 365 CE (CRM) Sales, Service, Field Service, Customer Insights, Marketing

Dynamics 365 CE (CRM) Sales, Service, Field Service, Customer Insights, Marketing

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate
Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

AB-210: Accelerate sales pipelines with AI in Dynamics 365 MB-210 MB280 Course: 2139

AB-210: Accelerate sales pipelines with AI in Dynamics 365Copilot and Dynamics 365 Sales Enterprise can accelerate the full sales lifecycle—from lead generation to opportunity management and deal close. Use AI and leveraging automation, analytics, and integration capabilities to optimize sales performance.

  • Duration: 3 days
  • Price: $1,795.00
AB-250 Transform Contact Center experiences with AI Copilot in Dynamics 365 Course: 6004

Build AI-powered contact centers with Dynamics 365, Copilot, and intelligent routing.  Learn how to configure and operate an AI-powered contact center using Dynamics 365 Contact Center, Customer Service, Copilot, AI agents, omnichannel engagement, intelligent routing, and secure customer data integration.  Enroll Now to Modernize Customer Service with Dynamics 365 AI

  • Duration: 3 days
  • Price: $1,795.00
AB-410 Build intelligent applications Course: 6004

This course is ideal for organizations modernizing business processes with AI, copilots, agents, and low-code automation while maintaining governance, security, and responsible AI practices.

  • Duration: 3 days
  • Price: $1,995.00
AB-6003 Dynamics 365 Sales Training Course: 6002

Learn how Dynamics 365 Sales supports AI-powered selling, lead management, opportunity management, customer relationships, and sales productivity. Use Copilot, AI agents, sales accelerator, predictive scoring, forecasting, product catalogs, quotes, orders, dashboards, and Power BI insights. AB-6003 is ideal for teams that want to improve sales execution, strengthen pipeline visibility, and apply Dynamics 365 Sales capabilities to modern customer engagement.

  • Price: $595.00
AB-6004: Introduction to Customer Service in Dynamics 365 Course: 6004

Dynamics 365 Service supports case management, customer support, self-service, workforce management, and onsite service capabilities. Learn Dynamics 365 Customer Service, Contact Center, Field Service, Copilot, AI agents, knowledge management, queues, service scheduling, and customer engagement tools. AB-6004 is ideal for teams that want to improve service delivery, increase agent productivity, strengthen customer satisfaction, and apply AI-powered Dynamics 365 capabilities to modern service operations.

  • Duration: 1 day
  • Price: $595.00
AB-6005: Introduction to supply chain management in Dynamics 365 Course: 6004

Dynamics 365 Supply Chain Management supports products, purchasing, sales, inventory, warehousing, manufacturing, and planning. Learn to manage product information, order-to-cash, procure-to-pay, inventory visibility, warehouse operations, quality, transportation, landed cost, BOMs, routes, production orders, and master planning. AB-6005 is ideal for teams that want to improve supply chain visibility, strengthen operational processes, and understand how Dynamics 365 supports end-to-end supply chain management.

  • Duration: 1 day
  • Price: $595.00
AB-620 Design and build integrated AI agent solutions with Copilot Studio Course: 6004

Design and Build Integrated AI Agent Solutions in Copilot Studio moves organizations from simple chatbots to intelligent, enterprise-ready AI agents that automate real business processes across Microsoft 365, Dynamics 365, Power Platform, Azure, and third-party systems.

  • Duration: 3 days
  • Price: $1,995.00
Dynamics 365 CE CRM Customization and Administration (Low Code) Course: 2234

This class is all you need to support, administrator and customize,  Microsoft Dynamics 365 CE (CRM) . This will teach you how to add additional functionally to your existing Dynamics 365 system. We cover configuration, implementation, entities, forms, chart and dashboards. This course will teach you to manage solutions, forms and visualizations as well add […]

  • Duration: 3 days
  • Price:
Dynamics 365 CE CRM On-Premise Customization & Development with low-code, and code XRM Toolbox, Visual Studio C# Plugins Course: 2101

Dynamics CRM Customization & Development using C# Plugins, Visual Studio & XRM toolbox. This course is for a Dynamics 365 CRM developer and customers who have a technical background and familiarity with Microsoft Dynamics 365  or Dynamics 365 CRM 2016, 2015

  • Duration: 5 days
  • Price:
Dynamics 365 CRM Development Extending Plugins On-Premise Course: 2456

Learn Dynamics 365 Extensions, query and execute these operations, business process implementation and workflows, Plug-ins, application event programming, client extensions, and web resources. Finally, it includes a summary overview of the integration between Flow and Power BI and Dynamics 365 (CRM).

  • Duration: 3 days
  • Price:
Dynamics 365 HR Management: Optimize Human Capital Course: 2124

Dynamics 365 Human Resources – Empower employees with  easy-to-use self-service HR tools.  Automate processes to increase efficiency. Decrease operational expenses and financial complexities.

  • Duration: 2 days
  • Price:
Dynamics 365 Project Operations – Management and Accounting Course: 2125

Dynamics 365 Project Operations  – Learn  features and functionality needed by Project Managers and Accounting. Automate processes to increase efficiency and decrease operational expenses.

  • Duration: 3 days
  • Price: $1,995.00
MB-220 Training: Dynamics 365 Marketing Functional Consultant MB-280 Course: 2140
  • Manage marketing content, templates and integrations
  • Create and manage leads
  • Design and create marketing forms and pages
  • Create and manage segments
  • Set up and launch customer journeys
  • Create and manage events
  • Duration: 3 days
  • Price: $1,995.00
MB-230: Implement Customer Service Solutions Microsoft Dynamics 365 Customer Service Course: 2141

Learn Dynamics 365 Customer Service. Work with case management, queues, routing, SLAs, knowledge management, workspace configuration, agent experience profiles, Customer Voice, Contact Center administration, Power Platform extensions, and Copilot-assisted service scenarios.

 

  • Duration: 4 days
  • Price: $1,995.00
MB-240: Implement Field Service Solutions using Microsoft Dynamics 365 Field Service Course: 2142

Design efficient solutions that align with customer goals.  Learn  Field Service settings, resources, skills, territories, work orders, incident types, agreements, inspections, schedule board, schedule assistant, mobile app, inventory, customer assets, functional locations, and Power Platform extensions,  Connect Dynamics 365 for Field Service to Power BI for Data Analytics.  Learn how to identify and scheduling resources to managing workloads for mobile.

  • Duration: 4 days
  • Price: $2,495.00
MB-260 Training: Customer Data Platform Specialist Course: 2137

Customer Data Platform specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, students will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

  • Duration: 4 days
  • Price:
MB-280 Mastering Dynamics 365 Customer Experience – Sales, Customer Insights (Marketing) Solutions 3 Day Class Course: 2047
  • Confidently configure and deploy Dynamics 365 CE solutions
  • Empower sales teams with intelligent tools and workflows
  • Deliver personalized customer journeys using Customer Insights
  • Leverage low-code tools to streamline administration and data management
  • Duration: 3 days
  • Price: $1,995.00
MB-280: Dynamics 365 Customer Experience Analyst: Sales, Customer Engagement (Marketing) Track MB-280T01, MB-280-T02, MB-280T03 Course: 2144
  • Confidently configure and deploy Dynamics 365 CE solutions
  • Empower sales teams with intelligent tools and workflows
  • Deliver personalized customer journeys using Customer Insights
  • Leverage low-code tools to streamline administration and data management
  • Duration: 3 days
  • Price: $1,995.00
MB-280T01 Dynamics 365 CE – Configure and Build Model Driven Solutions (Dynamics 365 Customer Experience Analyst) Course: 2047
  • Confidently configure and deploy Dynamics 365 CE solutions
  • Empower sales teams with intelligent tools and workflows
  • Deliver personalized customer journeys using Customer Insights
  • Leverage low-code tools to streamline administration and data management
  • Duration: 3 days
  • Price: $1,995.00
MB-280T03: Marketing Design and deliver powerful customer experiences with Dynamics 365 Customer Insights Course: 2144
  • Confidently configure and deploy Dynamics 365 CE  Customer Insights
  • Empower sales teams with intelligent tools, workflows and marketing
  • Deliver personalized customer journeys using Customer Insights
  • Duration: 1 day
  • Price: $1,995.00
MB-280T04: Configure a Dynamics 365 CE Sales, Customer Service solution Course: 2144
  • Power Users seeking to enhance or upgrade and existing CRM, older version of Dynamics 365 CE Sales, Customer Service, Marketing, Customer Insights
  • You want to know how to improve the Dynamics 365 CE (CRM) you already have
  • You want to align the Dynamics 365 CE with your companies needs
  • Duration: 3 days
  • Price: $1,995.00
MB-700 Dynamics 365: Finance and Operations Apps Solution Architect Course: 2147

Dynamics 365 Finance and Operations Training: Apps Solution Architect is developed for those aspired to be solution architect and also those who are new to this role. This course provides the technical information focusing on application architecture and technical skills to start their journey into this role. This course will not cover the industrial skills and delivery skills required for this role.

  • Duration: 5 days
  • Price: $2,995.00
MB-7007: Deploy and configure Microsoft 365 Copilot for Sales Course: 2148

Learn how to deploy and configure Microsoft 365 Copilot specifically for sales applications.

  • Duration: 1 day
  • Price: $1,195.00
MB-910 Dynamics 365 CE Fundamentals (CRM) Course: 2103

Dynamics 365. customer engagement, Marketing, Sales, Customer Service, Field Service, and the customer relationship management capabilities of Project Operations.

  • Duration: 1 day
  • Price: $595.00